Delivery

What are the shipping options + how long will my parcel take to get to me?

Please see below our shipping methods for your country. 

US: USPS (2-5 business days)

UK/EU: Chronopost

You will be notified once your order has been dispatched. 

Where will my order ship from?

We are currently shipping within each of our regions: UK, US, Canada and Europe.

For all US orders, we will be shipping from the US.
For all UK/EU orders, we will be shipping from Paris.

 

How do I check the status of my order?

You can check your confirmation email to follow the progress of your order and track your delivery. For further assistance please contact hello@selflessby-hyram.com stating your order number and the email you used to make your purchase and the team will assist!

 

Help! My tracking information hasn’t been updated in a while.

No worries! Contact hello@selflessby-hyram.com stating your order number and the email you used to make your purchase and we’ll investigate this for you.

 

Refunds, Exchanges and Returns

I have changed my mind, can I return a product and receive a refund?

Currently we are unable to accept returns, however please contact hello@selflessby-hyram.com and the team will advise you on next steps.

There is an issue with my product or I have had the incorrect products arrive, what do I do?

We are sorry hear that! Please contact the team at hello@selflessby-hyram.com and we will be happy to help.